Walk through almost any major city today and you’ll notice something interesting. People are exhausted. Not physically....
customer relations
The Reliable Coffee Shop Effect A person walks into a cafe they have visited a hundred times....
# The Art of Not Being Forgotten A client sends an email on Tuesday. It's a great...
The Invisible Wall Between You and Your Business Sometimes you talk to a company and it feels...
The Mystery of the "Professional" Label Someone just called a small business "professional, " and for a...
The Mystery of the Unsolicited Recommendation A client once told a friend about a local plumber. He...
The Hidden Math of a Friendly Face A new customer walks in. They ask a dozen questions....
The Missing Link in Every Small Business A customer sends an email on Tuesday morning. They ask...
